Refund policy

No Return Policy for Luber Me Direct:

We deeply value the trust you place in us when shopping at our store. Due to the intimate nature of our products and in line with health and hygiene regulations, we maintain a strict "No Return" policy at our store level. Once items are sold, they cannot be returned or exchanged.

Manufacturer's Warranty:

While we do not generally accept returns, many products come with a manufacturer's warranty. We advise you to review the product's label or packaging for warranty details and the manufacturer's return policy. If your item qualifies for a warranty claim, it must be handled directly with the respective manufacturer.

Luber Brand Consideration:

If you've purchased a Luber branded item or an unlabeled product from our store and believe it has a defect, please reach out to us at info@luber.me. We will review such cases individually and, if the item is confirmed to be defective, we will replace it for you.

Privacy Assurance:

We understand the intimate nature of our offerings and pledge complete discretion in all interactions. Your privacy is of utmost importance, and we are unwavering in our commitment to keeping all customer data and transactions confidential.

Product Queries:

Have questions or concerns about an item before purchasing, manufacturer warranties, or our special considerations for Luber products? Contact us at info@luber.me. Our goal is to help you make informed decisions with confidence.